Shipping & Returns - CBDforDogs.com
At CBDforDogs.com, we're committed to getting your pet's CBD products to you quickly and efficiently. We also want you to be completely satisfied with your purchase. Please read our shipping and returns policy below.
Shipping Information
Processing Time:
We strive to process all orders within [1-3] business days (Monday through Friday, excluding holidays). Please note that during peak seasons or promotional periods, processing times may be slightly longer. You will receive a notification via email once your order has shipped.
Shipping Methods & Rates:
We offer the following shipping options within [Your Shipping Region, e.g., the United States]:
- Standard Shipping: 2-3 Business Days - The majority of orders are free shipping, however there ar costs for any priority or expedited shipping.
- Expedited Shipping: Must call for expedited shipping.
Shipping Restrictions:
Shipping to the Loer 48 States currently.(ONLY)
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Lost or Damaged Packages:
CBDforDogs.com is not responsible for packages lost or damaged in transit. However, if your package does not arrive within the estimated delivery timeframe or arrives damaged, please contact us at sales@cbdfordogs.com within 48 Hours of the expected delivery date so we can assist you in filing a claim with the shipping carrier. Please retain all original packaging if your order arrives damaged.
Attention: All damaged items must have an immediate photo taken upon delivery for any claim.
Returns Policy - Your Satisfaction Guaranteed
We want you and your furry friend to be completely happy with your CBD for Dogs purchase. If you are not entirely satisfied with your order, you may return it within 30 days of the date you received it for a full refund (excluding original shipping costs).
Conditions for Returns:
- The item(s) must be in their original, unopened, and unused condition.
- All original packaging, including any seals, labels, and accessories, must be intact.
- You must provide proof of purchase, such as your order number or receipt.
How to Initiate a Return:
- Contact Us: Please email our customer support team at [sales@cbdfordogs.com] within 29 days of receiving your order to request a return. Please include your order number and the reason for your return.
- Return Authorization: Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions, including the return shipping address.
- Package Your Return: Carefully package the item(s) you are returning to prevent damage during transit. Please include the RMA number clearly marked on the outside of the package.
- Ship Your Return: You will be responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method and obtaining proof of shipment as we cannot be responsible for returns that are lost or damaged in transit.
Refund Process:
Once we receive your returned item(s) and verify that they meet our return conditions, we will process your refund within [7] business days. The refund will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately at [sales@cbdfordogs.com] within [1] days of receiving your order. We will arrange for a replacement or a full refund, including any applicable shipping costs. Please provide photos of the damaged item or the incorrect item you received.
Questions?
If you have any questions about our shipping and returns policy, please don't hesitate to contact us at [sales@cbdfordogs.com]